TruClean Free Trial

Terms and Conditions

By using this site, you signify your consent and Agreement to these Terms of Use. If you do not agree to these Terms of Use, do not use the site.

Disclaimers, Limitations and Indemnities

TruClean will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of the Customer's selected domain names/s OR ANY ACTION TAKEN BY TruClean IN RESPONSE TO THE ABUSE OF THE SERVICES WHICH IT OFFERS.

The Customer hereby indemnifies and holds harmless TruClean against any loss whatsoever arising from any dispute or claim or other action occasioned by the Customer's use of its selected Domain Name, even if TruClean has been advised of the possibility of such damages;

TruClean will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.

Neither TruClean, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that TruClean's Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the TruClean Server service, unless otherwise expressly stated in this Agreement.

TruClean expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. TruClean specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

TruClean is not responsible if an external company network and firewall is setup to block access to services TruClean provides. If a client's network is setup to block certain ports or web addresses that compromise the services TruClean provides it is the client's responsibility to ensure that their network configurations are changed as necessary.

Set-up fees

Initial Set-up fees are non-refundable and constitute a once-off payment subject to certain renewal charges.

Use at Customer's risk

TruClean will exercise no control whatsoever over the information passing through the TruClean network and in no way moderates such content.

Customer expressly agrees that use of TruClean's Server(s) and Services are at customer's sole risk.

TruClean is not responsible for files and/or data residing on your account.

Restrictions on Use of Materials

Materials in this website are copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and other intellectual property are protected by South African and International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission. All of the trademarks on this site are trademarks of TruClean or of other owners used with their permission.

Free Trial

Your free trial is provided with the clear assumption that you intend to use the TruClean solution for the foreseeable future, however if you do have a legitimate reason for cancelling your account after the trial, then we will review it on the merits and cancel the account for you.

TruClean will not tolerate any intended abuse of our free trial policy. Any such abuse will result in the immediate termination of your account and Service Agreement.


The materials in this site are provided "as is" and without warranties of any kind either, express or implied. TruClean disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TruClean does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You and not TruClean assume the entire cost of all necessary servicing, repair or correction

Under no circumstances, including, but not limited to, negligence, shall TruClean be liable for any damages of whatsoever nature including, but not limited to, consequential loss or damages that result from the use of, or the inability to use, the materials in this site, even if a TruClean authorized representative has been advised of the possibility of such damages.

Facts and information at this website are believed to be accurate at the time they were placed on the website. Changes may be made at any time without prior notice. All data provided on this website is to be used for information purposes only. The information contained on this website and pages within, is not intended to provide specific legal, financial or tax advice, or any other advice, whatsoever, for any individual or company and should not be relied upon in that regard. The services described on this website are only offered in jurisdictions where they may be legally offered. Information provided in our website is not all-inclusive, and is limited to information that is made available to TruClean and such information should not be relied upon as all-inclusive or accurate.

Links and Marks

The owner of this site is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of TruClean and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by TruClean or its subsidiaries and affiliates.

Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trademarks or service marks of TruClean or of other entities. The display of trademarks on this website does not imply that a license of any kind has been granted. Any unauthorized downloading, re-transmission, or other copying of modification of trademarks and/or the contents herein may be a violation of federal common law trademark and/or copyright laws and could subject the copier to legal action. Confidentiality of Codes, Passwords and Information

You agree to treat as strictly private and confidential any Subscriber Code, username, user ID, or password which you may have received from TruClean, and all information to which you have access through password-protected areas of TruClean's websites and will not cause or permit any such information to be communicated, copied or otherwise divulged to any other person whatsoever.

Other Legal Information

TruClean reserves the right to issue revisions to these Terms of Use by publishing a revised version of this document on this site: that version will then apply to all use by you following the date of publication. Each access of information from TruClean will be a separate, discrete transaction based on the then prevailing terms.

These Terms of Use and any license which may be granted to you may not be assigned or sublet by you without TruClean's written consent in advance.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of South Africa, as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate TruClean and / or its affiliates' intellectual property rights, TruClean and / or its affiliates may seek an interdict or other appropriate relief in any court in South Africa having the competence and Jurisdiction to hear the matter, to which you consent to exclusive jurisdiction and venue in such court(s).

At the discretion and instance of TruClean, any other disputes may be resolved, without litigation, as follows:

  1. If a dispute arises under these terms of use, the parties agree to first try to resolve said issue with the help of a mutually agreed-upon mediator in the following location: Johannesburg, South Africa. Any costs and fees other than attorney fees associated with the mediation will be for your, the user’s, account.
  2. If it proves impossible to arrive at a mutually satisfactory solution through mediation, the parties agree to, at the discretion and instance of TruClean, submit the dispute to either binding arbitration at Johannesburg, South Africa and/or to seek other recourse any court in South Africa having the competence and Jurisdiction to hear the said matter.
  3. If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this Agreement shall not be affected thereby.

Return Policy – Professional Services Rendered

Please Note that any moneys paid to TruClean as payment for any services rendered in terms of its offerings shall be deemed to have been properly earned once payment has been effected. The nature of our product and service offerings is such that we will never ask for payment unless you are completely satisfied with the information you have supplied us with and specifically request to be charged for us to revert to you. In this regard no refunds or chargebacks of any nature whatsoever shall be contemplated by TruClean.

Referral Programme

Users may only use the programme to refer other people. Users that try to refer themselves via other accounts setup using spoofing methods will not receive their respective discounts.

Should a referred user decide to cancel their services within three months of signup, their referrer will forfeit their referral credit.


This contract shall be for an initial period of 12 (twelve) months for any shared plan and 24 (twenty-four) months for any dedicated plan from the date of activation. The contract will continue in force automatically thereafter for 12 (twelve) months for the any shared plan and 24 (twenty-four) months for any dedicated plan unless the Subscriber gives not less than 30 (Thirty) days and no more than 90 (Ninety) days written notice of termination before the end of the current contract cycle. Should the Subscriber give notice less than 30 (thirty) days before the end of the current cycle, TruClean reserves the right to charge a termination fee.

Should customer breach of any of the terms and conditions contained herein, including but not specifically limited to the payment terms, TruClean has the right (solely at TruClean's discretion) to immediately demand payment of the full amount owing and demand compliance forthwith with all the terms and conditions, alternatively to terminate the agreement and services forthwith, in either instance without in any way derogating from any common law, contractual and or delictual rights which TruClean may have.

TruClean reserves the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, privacy policy or any other contractual obligations.

Payment and payment terms

The amounts owing for the initial month will be pro-rated from the date of signature to the end of the initial month and shall be paid for upfront. Customer shall ensure that there are sufficient funds in the account, details of which have been supplied to TruClean to cover such amount.

In the event that a debit order amount is recalled due to incorrect information supplied by customer or due to insufficient funds in the customer's bank account the plan will be immediately suspended.

In the case of a plan being suspended due to non-payment a reconnection fee of R150.00 will be payable before the plan is unsuspended.

In the case of a plan being terminated by the client before their prepaid plan term ends there will be a calendar month notice period and a R100 administration fee charged.

TruClean may record the existence of the customer's account with a Credit Bureau.

TruClean may record and transmit details of how the customer has performed to a Credit Bureau, and how the account is conducted by the customer in meeting their obligations on the account.

Non Payment

In the event of non-payment of an invoice by the stipulated Due Date, TruClean reserves the right to hold the customer liable for the total amount due pursuant to such invoice.

TruClean may stop the supply of new services to the customer and/or terminate current services held by the customer if payment of any invoice is not made by the Due Date, or if a petition for liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.

If the supply of new services is stopped or the existing services are terminated, the full outstanding balance becomes due and payable immediately.

  • If the customer pays the amount due in full, the customer may have their existing services re-activated and also purchase new services.
  • If the customer neglects to pay the amount due in full, TruClean will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for the customers’ account.

TruClean will not be held liable for the loss or suspension of customer services due to non-payment.

In the event of suspension due to non-payment, TruClean reserves the right to stop all email communication being forwarded to your servers and suspend your access to your TruClean customer area, web-interface and/or dedicated server if you are on a TruClean Dedicated plan.

If the preferred method of payment used by a customer is EFT, it will be the sole responsibility of the customer to ensure their payments are made using the correct beneficiary reference as indicated on all invoicing. Failure to comply may result in an incorrect allocation of the customer payment which may cause service disruption as a result of the account being suspended due to non-payment.

Payment Methods and fees

TruClean only accepts payments via wire transfer (EFT), debit order and credit card. TruClean accepts MasterCard, and VISA.

A processing fee of R50.00 (Incl. Vat) is charged on all returned debit orders.

The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa and the transaction currency is South African Rand (ZAR).


A cancellation request in respect of any service must be completed via the customer zone one calendar month (30 days) before the date of ceasing the service.

TruClean reserves its rights to change its prices at any time on reasonable notice. TruClean reserves the right to stop offering certain plan/package types if it deems it necessary. TruClean will then either provide the service for the remainder of the time that has been paid for or refund the amount paid for that specific plan/package.